1. Overview
At HackerAcademy we aim to provide high-quality educational content. We understand that sometimes a course may not meet your expectations.
2. Refund window
We offer a full refund within 14 days of purchase, provided that:
- You have not completed more than 20% of the content
- You have not downloaded additional materials or resources
- You submit your refund request within the 14-day window
3. How to request a refund
- Get in touch with us through the contact page
- Include your order number and the reason for the refund
- Your request will be reviewed within 2–3 business days
- If approved, funds are returned to your payment method within 5–10 business days
4. Exceptions
We cannot issue a refund when:
- The 14-day window has passed
- You have completed more than 20% of the course
- You have violated the Terms of Service
- You have used the content in an unlawful way
5. Technical issues
If technical problems prevent you from accessing the content, contact us right away. We will make every effort to resolve the issue before any refund discussion.
6. Quality guarantee
We guarantee that all our courses are high-quality and up to date. If you find any issue with the content, please let us know so we can fix it promptly.